Charminster House Dental Practice
65 Wellington Road, Bournemouth, Dorset, BH8 8JL

Patient Attendance Procedure | Charminster Dental
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Patient Attendance Procedure

The purpose of this document is to help us plan the patient journey from the moment the patient arrives outside of the practice to the point where they exit the building. Familiarisation with this procedure will allow us to communicate with patients, set expectations regarding the patient journey and reduce the risk of transmission within the practice environment. This conversation will normally take place at the screening stage of the patient journey (usually 24 hours before the appointment).

  • The patient should use the toilet before attending the practice
  • The patient should bring their own pen (if they will need to sign paper forms)
  • The patient should only bring minimal belongings into the practice with them
  • The patient should attend alone wherever possible or with one other person if absolutely necessary
  • All non-respiratory patients are required to wear at least a simple face covering when they attend
  • All respiratory patients are required to wear surgical facemasks (Type II or Type IIR) which is provided if necessary
  • If the patient requires a chaperone, they should be advised of the practice policy on chaperones
  • The patient should only enter the building at the time of their appointment.
  • The patient waiting room is open and will remain socially distanced
  • The patient will be met by a team member wearing appropriate PPE who will check their medical history
  • Patients will be screened using the standard respiratory illness screening questions and if now categorised in the respiratory pathway, and if their treatment cannot not be deferred, they will be seen at the practice when suitable fallow time and PPE arrangements allow and contact with other patients is eliminated.
  • The patient must use the hand sanitiser and wear a mask when entering the building.
  • Payment can be made by telephone pre-appointment or after the appointment, preferably by contactless method.
  • If possible, the patient should use their own pen to sign paper forms or be given a pen that is sanitised before and after use.
  • If necessary, remind patient to comply with the social distancing at reception etc.
  • The patient should then be escorted into the surgery by the nurse wearing appropriate PPE
  • Once entering the surgery, the patient is asked to retain their face mask until the end of the appointment
  • Any patient belongings should be placed in a designated box which will be disinfected after use
  • At the end of treatment, the patient should perform hand sanitisation using alcohol gel and leave the room immediately.
  • The patient can make payment and book appointments at the front desk as long as social distancing is maintained.
  • They are escorted to the front door by a member of the reception team so that contact with door handles is not made.