- Do you have parking available?
- I am a new patient, how can I register?
- What if I have an emergency?
- What if I need to cancel an appointment?
- How long will I have to wait for a treatment appointment?
- What happens if my dentist has referred me to the gum specialist?
- Are you open at lunchtime?
- How and when can I pay?
- Do you see children?
Yes, we have a large car park at the front of the practice which is available for patients to use when they visit the dentist.
We always welcome new patients to the practice and we are happy to give you information and answer any questions prior to booking an initial examination appointment. Please telephone the practice on 01202 292030 and we can take some details from you and make an appointment for you. You do not need any records from your previous dentist as we start a new record for you.
We always endeavour to see patients in pain on the same day. Priority is given to our patients who regularly attend the practice but we can also see new patients in pain as long as there is a time slot available.
We request that patients contact the practice as early as possible in the day if they are in pain so that emergency time is available.
If you are a patient at the practice and have an emergency out of hours, please telephone the practice on 01202 292030 and listen to the instructions on the answer phone.
We request that we are given at least 24 hours notice to cancel an appointment. This can be done by telephoning the practice and the receptionist will cancel the appointment for you. There may be a charge occurred if appointments are cancelled at short notice and we are unable to fill the time slot. There is normally a charge if appointments are missed unless there is a valid reason. All charges are at the discretion of the dentist.
If after seeing the dentist for an examination you need to have treatment carried out, we can normally book you in between one to two weeks, depending on the length of the appointment required. Obviously long appointments or appointments required at the start or end of the day will be booked a little further ahead.
We also have a cancellation list where we can call you if an appointment becomes available before your actual appointment day.
If your dentist has recommended that you be seen by Dr Nanji or Mr. Nicholls, he or she will write to us requesting an appointment. When we have received that letter we will contact you by letter to arrange an appointment for an initial consultation. You will still need to see your dentist for routine examinations even if you are being seen here in regards to your gum condition.
Yes, we are open all day and will happy to answer your call if you need to contact us during your lunch break.
We ask you to pay as you go after each appointment and can take cash, cheque and all major credit cards (except American Express).
If you require any treatment, you will always be given an idea of what treatment will cost so that you are able to plan your finances accordingly. Routine treatment is normally charged on a time basis. Please see our fees and charges page for more details.
We see children under the age of sixteen for an examination free of charge as long as they are seen within a parents’ appointment. Once they have reached sixteen we allow them to share appointments with a sibling until they reach the age of eighteen when they will have their own appointment. Similarly an appointment with the hygienist may be shared with a sibling if needed. Our dental health educator can see children for oral hygiene advice and tooth brushing clubs can be run subject to demand. See our pages on hygiene and dental health education for more details.